Manual and time consuming processes, negatively effected the operations of the charity
In relation to the Community Services area of Cancer Fund For Children we identified that there are 2 pivotal processes:
Service User on-boarding
During our interviews, with all the relevant service personas, we found that the service user
on-boarding process was a very fragmented, frustrating and cumbersome process for a number of service personas. It is a paper based system and data validation is a massive problem area whereby if the information is wrong or incomplete (information wasn’t provided) this would stall an application and prevent the service user getting on-boarded.
This current process could take between 4-8 weeks depending on the paperwork – our proposed service structure below cuts this into a matter of days or even hours.
Daisy Lodge Booking
We were extremely impressed on our visit to Daisy Lodge and felt the team were very passionate and were a credit to Cancer Fund For Children however one fundamental flaw was quickly apparent and that was the absence of a suitable centralised booking system. Daisy Lodge should be treated as a Hotel and as such should have a fully encompassing centralised accessible reservation system.
Alexa, tidy my room...
Other recommendations included WhatsApp hotel cards for Daisy Lodge so help or advice is only a quick message away. As well as an Alexa voice assistant concierge. Alexa could be used in the rooms to give families a list of events happening during their stay or asking for things to do in the area.
The show must go on Northern Ireland’s premier theatre, the Grand Opera House,…
Change starts here
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