Case Study

SmartCare Doc

Mobile GP Appointments and Video Consultations

What we did

Product Strategy

UX Research & Planning

UI Design

Web Platform Development

Mobile App Development

Origin Digital worked with 3FiveTwo Healthcare to create a mobile customer experience which would bring convenience and efficiency to the patient/doctor relationship.

We created a solution to allow doctors to work remotely with their patients, thus improving the service that the NHS and private practices can offer to their patients. One of the biggest challenges faced by the NHS is time, so having a solution that allows doctors to improve their time efficiency by allowing face to face video consultation is so important.

SmartCare Doc

The challenge

Connecting people with their GP quickly and easily.

Smart Care Doc came to Origin to develop a system where doctors could video call patients without the patient ever having to come into the surgery. This allows doctors to work remotely or in the practice, and allowing patients to access more appointments around their own schedule. Smart Care Doc has previously developed a system to do this, however the quality of the video needed to be enhanced in order for the product to compete in the market. Doctors needed a product where the video quality was on par with Apple Facetime.

Taking the hassle out of healthcare

Book Appointment

Book face to face and video consultation with your doctor at the click of a button. Search for next available or a specific day and time.

Video Consultation

Have a face to face video consultation with your preferred doctor from the comfort of your own home or when on the go.

Access Medical History

Quick access to view your medical history on your mobile.

Re-order Perscriptions

Need your next prescription? No need to see your doctor, just re-order it via the app and collect with ease.

The Solution & Outcomes

Pilot Launching Soon!

Origin developed a system where patients could book appointments online, whether that be face to face to video calls. For videocalls, patients could check in remotely prior to their appointment and wait for the doctor from the comfort of their home. The video quality is of a high standard whether it’s on 4G or a wifi connection.

The app is also integrated with the local practice CRM systems so that appointments can easily be fed into the app with minimal additional management required by admin staff.

The app has now been demoed to local doctors who are very impressed with the significant improvement in the quality of the video and the ease of use that the platform provides. This will be rolled out in the coming months across the UK.

Change starts here

Want to get connected? Let's chat.

Talk to us